Thursday, December 10

[DISSAPOINTMENT UPDATE ... SUBLIME STITCHING]

Well if any one had any doubts about the power of the Internet, doubt no more ...

My last post was about how disappointed I was in a book that I had purchased and could unfortunately not return. Well a few days after posting I received a message from Jessica who works at Sublime stitching via Facebook!!

This is what they had to say :
Hi Cleo,

I saw your blog post about "Sublime Stitching: Hundreds of Hip Embroidery Patterns and How-To".I'm really, really sorry you were disappointed with the book. I'm not sure why it was shrink wrapped - Chronicle Books is the publisher and distributor, and we've never seen it sold that way.
I can understand your frustration when you unsealed the book, and it wasn't what you were expecting. I'm also sorry you were disappointed with the simplicity of the patterns. The book was designed for beginner stitchers who want to be able to iron on the patterns in various sizes rather than copying the images with transfer tools. Since it wasn't bought through our site, I can't offer a refund, but I'd really like to send you something of equal value that you would like.

We work hard to find what we believe are the best quality textiles and embroidery tools and I want to make sure you're able to experience what Sublime Stitching prides itself on!If that's okay with you, just let me know where you'd like it mailed, and let me know if there's something in particular you'd like.

Thanks,
Jessica

Even when I reiterated to her that the book did not state that it was for beginners like her mail said .. and that it contained a lot of unoriginal designs, she remained polite, professional and friendly. Then a few days later a note from Jenny to say that she was glad that I would be getting a product of hers that I would be enjoying.
WOW!!! So a surprise Christmas gift!!

Thank you Jessica for your superb customer relations and I really look forward to getting the CRAFT PAD - which I hope is more of what I am looking for - as well as the SPACED OUT pattern.




4 comments:

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Kitten Muffin said...

Hi Cleo,
This is Lindsey from Filth Wizardry. You popped over yesterday to the post about kids embroidery and said that you were teaching your son but couldn't get that shelf liner stuff where you are. I never saw it when I was living in the UK either, so I guess it's a US thing. If you'd like I can mail you a couple of rolls. It's really light and cheap in the first place, so it wouldn't be any trouble and I'm always down the post office sending stuff home to the UK anyway. I just love the thought of your little lad sewing. It's a great skill to have. My husband is only just learning now in his thirties and wishes that he'd been taught as a kid. If you'd like me to send you some then let me know your postal address. My email is filthwizardry at gmail dot com :)